LDV GEELONG

Privacy Policy

LDV Geelong is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how LDV Geelong manages personal information. It is structured as follows:

Personal information LDV Geelong collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting LDV Geelong and complaints
Changes to Privacy Policy

1. Personal information LDV Geelong collects

The main types of personal information LDV Geelong collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with LDV Geelong such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for LDV Geelong's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for LDV Geelong's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for LDV Geelong's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with LDV Geelong.

LDV Geelong collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records LDV Geelong keeps of telephone calls, or emails received, or messages sent to LDV Geelong or posted on LDV Geelong's pages on social media);
LDV Geelong's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, LDV Geelong collects personal information in connection with running its business directly from the individual concerned. On occasion LDV Geelong may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

LDV Geelong stores personal information in electronic and paper form.

LDV Geelong uses and discloses personal information as follows:

to source vehicles and sell them to LDV Geelong's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with LDV Geelong's customers and prospective customers;
to obtain products, services or information from LDV Geelong's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information LDV Geelong knows about them);
to operate and manage LDV Geelong's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to LDV Geelong. For example, LDV Geelong may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. LDV Geelong also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

LDV Geelong uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information LDV Geelong uses in the operation of the computer program is browsing history on LDV Geelong's websites, name, contact information, and other information you may input into LDV Geelong's websites. The level of human oversight LDV Geelong provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by LDV Geelong's staff.

4. Cookies

LDV Geelong uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by LDV Geelong's web server. LDV Geelong may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on LDV Geelong's platforms and those social media platforms. LDV Geelong's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of LDV Geelong's website.

5. Links to other websites

LDV Geelong's website may contain links to third party websites. LDV Geelong does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from LDV Geelong and do not wish to receive these communications from LDV Geelong in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to LDV Geelong.

7. Overseas transfers

LDV Geelong's website/s are hosted in Australia. On occasion, a third party service provider LDV Geelong engages or that LDV Geelong is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information LDV Geelong holds about them by contacting LDV Geelong during business hours on 1300 223 390 or via the contact page.

LDV Geelong may require an individual making a request to verify their identity before processing their request.

LDV Geelong will aim to respond to all requests promptly and within 30 days.

LDV Geelong may refuse a request where permitted or required by law. LDV Geelong will comply with any regulatory requirement to give reasons for its decision.

9. Contacting LDV Geelong and complaints

If you have any queries, concerns or complaints about how LDV Geelong handles your personal information please contact LDV Geelong during business hours on 1300 223 390 or via the contact page. LDV Geelong may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that LDV Geelong can understand the nature of your concern. In most cases, LDV Geelong will ask that you put your request in writing.

LDV Geelong takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by LDV Geelong's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 1300 223 390
Mailing Address: 1 Mercer St, Geelong, VIC, 3220

10. Changes to Privacy Policy

LDV Geelong may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.